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Privacy Policy

Effective Date: 17/01/2025

Omrov.ae is committed to protecting the privacy of our customers and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website.

1. Information We Collect
When you interact with Omrov.ae, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.
  • Account Information: Username, password, and purchase history.
  • Technical Information: IP address, browser type, and device details collected via cookies or similar tracking technologies.
  • Other Information: Any details you voluntarily provide, such as when contacting customer support or leaving a review.

2. How We Use Your Information
We use the information collected for the following purposes:

  • Processing and fulfilling your orders.
  • Providing customer support and resolving inquiries.
  • Improving our website, products, and services.
  • Sending updates, offers, and promotional materials (if you have opted in).
  • Ensuring compliance with legal obligations.

3. Sharing Your Information
We may share your data with trusted third parties, including:

  • Payment Processors: To process transactions securely.
  • Shipping Providers: To ensure your orders are delivered.
  • Analytics Services: To improve website performance and user experience.
  • Marketing Platforms: For promotional purposes, if you have opted in.

We do not sell your personal data to any third party.

4. Data Security
Omrov.ae takes data security seriously. We use industry-standard security measures, such as SSL encryption and secure payment gateways, to protect your personal information. Access to your data is restricted to authorized personnel only.

5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. A pop-up window will appear on your first visit to let you manage your cookie preferences. Cookies may be used for:

  • Essential website functionality.
  • Analytics to monitor website traffic and usage.
  • Marketing and personalized content.

You can adjust your browser settings to disable cookies; however, this may impact the website’s functionality.

6. Your Rights
As a user of Omrov.ae, you have the following rights:

  • Access your personal data stored on our platform.
  • Request correction or removal of your personal data.
  • Opt-out of marketing emails or promotional messages.

You can exercise these rights by contacting us at WhatsApp: +971507148400.

7. Data Retention
We retain your personal data as long as Omrov.ae remains operational. You may request the deletion of your data by contacting us, and we will process the request promptly.

8. Legal Basis for Processing
We process your personal data based on:

  • Your consent (e.g., when you sign up or agree to cookies).
  • The necessity to fulfill your orders or provide services.
  • Compliance with legal obligations.

9. Children’s Privacy
Omrov.ae does not knowingly collect data from children under the age of 13. Our website is intended for general audiences.

10. Updates to the Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be reflected on this page: omrov.ae/privacy-policy.

11. Contact Information
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

  • WhatsApp: +971507148400
  • Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates